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Clearance King Terms & Conditions
We must receive payment for the whole price of the order before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods.
Clearance King reserves the right to vary prices, product descriptions and website content whenever necessary.
Images are for illustration purposes only and products may occasionally vary in size, shape or colour.
Any re-use or copying of the material on www.clearance-king.co.uk is strictly prohibited.
Shipping, Delivery & Collection Information
We have a £200 + VAT minimum order. There is an option for free collection. We offer free delivery on orders over £500 + VAT for mainland UK. For all other orders the shipping fee is calculated at the checkout. Clearance King reserves the right to charge any additional amounts if the delivery is being made to such areas that incur a surcharge.
Delivery Time: You can choose the delivery option you require during the shipping part of the ordering process. The options are "Customer to Collect/Arrange Collection" or "Delivery", for the UK. Please note that any mention of days refers to working days, so they exclude weekends and Bank Holidays. We may offer a Next day service for delivery for orders that have been placed before 8am Mon-Fri, call us on 0161 871 0786 for further information regarding this.
Clearance King does not send goods out on Saturday or Sunday. All deliveries are subject to our stock availability. The cut off time to process an overnight order is 8:00 am GMT and goods are usually despatched within the timescale stated at the checkout.
All orders are processed & despatched from our warehouse in Manchester.
Shipping Address: It is the customer’s responsibility to give the correct billing and shipping address, along with telephone contact details where they are reachable during working hours. Any additional cost incurred because of incorrectly addressed deliveries, or failed attempts, not due to a Clearance King error, will incur charges to the customer.
Items not received: Please contact us if you have not received your order within 5 days from when the order was placed otherwise we will not be held responsible.
Shortages and Damages: Please see our returns & replacements policy below.
Returns & Replacements
We do not accept returns of non-faulty items.
We do not accept returns on Smoking and E-cigarette items.
We operate a 5% margin for broken or faulty goods.
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver or when collected.
Goods do not come with any warranty or guarantee whatsoever other than implied by law for business to business sales.
We dispatch orders by the pallet or boxes for smaller deliveries. If there are any signs of damage to the wrapping or pallet itself, please notify us immediately on 0161 871 0786 and note this on the delivery manifest. If the order is below £750 + VAT and not sent on a pallet, we do not take any responsibility for damages or issues with any products including liquids, glass etc.
It is your responsibility to ask if you require the goods to be insured once they leave our warehouse with our chosen carrier. We do not insure the goods as standard, this is something that should be discussed prior to placing the order as we can get a quote for the insurance premium to cover the value of the goods for you. Any external signs of damage caused in transit must be noted on the delivery note and reported to customer services immediately. If you suspect significant damage has been caused, do not accept the delivery.
Any shortages or damages, above 5%, must be reported to our customer service team within 72 hours. All claims shall be deemed to be waived and absolutely barred if they fall outside this timescale.
Any orders that are cancelled or have a part or full refund requested will incur an administration/picking/packing charge of 10% of the value of the order plus any charges incurred for delivery. Any deposits paid are also non-refundable.
Damaged and faulty items must be returned to us for inspection at your own cost. You are responsible for the handling and shipping of the contents of your return.
On receipt of any returned goods that are claimed to be damaged, we will inspect the products and determine if any liability can be accepted and let you know the outcome.
Liability will never exceed the value of the goods.
We will not accept returns for goods that have been opened and are not in the original packaging.
Payment, Pricing & Promotions
Ordering: Please note that all transactions will be carried out in Pounds Sterling (GBP). Once you have placed your order, confirmation will be sent. It is the customers responsibility to add their VAT registration number (where applicable), and that they are legally entitled to use said registration number.
Payment: All our card payments are provided by Sage Pay, allowing you to pay by all major credit and debit cards. After completing our checkout process you will be directed to Sage Pay’s secure page to complete the payment. You will receive a payment confirmation email from Sage Pay as well as an order confirmation email from Clearance King.
Payment methods: Any payment made by most credit/debit card will incur additional charges for using said credit/debit card. All advertised prices are excluding VAT unless otherwise stated, which is broken down and will be charged at during the payment process.
Clearance King will not be responsible for any customs duties or import charges in the destination country.
Clearance King will not be held responsible for pricing errors due to software mal-functions, or human error. All orders are on a first come first served basis, and we reserve the right to decline orders for suspect, fraudulent or high value purchases.
Orders received by us are processed immediately, therefore it is not possible to cancel or amend an order once you have placed it. Any changes or cancellations will incur an administration charge of 10% and any deposits paid are non-refundable if an order is cancelled.
Our details & Registrations
&The full name of our company is MTS Global Imports Ltd T/A Clearance King. We are registered in England & Wales under registration number 8969580. Our VAT number is GB 184480194.
Our registered address is:
MTS Global Imports Ltd T/A Clearance King
Heaton Mersey Industrial Estate
You can contact us by email on: